Matt Cutts: What all Google is doing to sort webmasters queries?

With thousands of webmasters on the internet, addressing each individual webmaster’s issue is beyond the reach of Google for now. Matt Cutts in his recent podcast said that there are possibilities that Google can come up with a queries resolution product for webmasters in near future till then the official web forums, discussion boards and auto respondent mails are the saviors.

When will there be official Google support for webmaster questions? I only ever receive automated responses after submitting reconsideration requests despite going to length to write in detail with regards to my issues and what I have done.
Phil, Bedfordshire, UK